We had some issues regarding the property and she was always there to help. Having to deal with 2 different sellers and personalities was not easy. Thanks again for all your help.
She knows big bear area very well and is very responsible person. She is a great agent, highly recommend.
She went above and beyond all of expectations. She was always available to answer any questions or show us any listing we were interested in viewing. Rachel is a very hard worker and made our home buying experience extremely easy and enjoyable.
She Navigated us through our real estate fears and looked after our best interest at all times. She is the most honest straight forward agent we have ever met. She sold our house fast and for well above what we were initially expecting.
This is the first time I have sold a home that I was not currently living in Selling it during a pandemic and living out of state was made simple and stressless working with Rachael. Rachael is very knowledgeable about real estate and the market in Big Bear/surrounding area. We set a price I was happy with that was reasonable and my home got multiple competing offers and sold above asking price. During the contract negotiations Rachael was very thorough and made sure that I understood and even advised changing language to make sure there would be no misunderstanding. I would highly recommend using Rachael for all you real estate needs.
She was exactly what we were looking for. Great experience from our first meeting to the close of escrow and beyond!
She is extremely knowledgeable of the local market and she was also very helpful throughout the entire process. She was always available to answer our questions and meet with us to show us many properties. Rachael made the real estate buying experience a pleasure, and I would highly recommend her to anyone considering buying or selling a home in Big Bear!
She has gone above and beyond what would be considered normal part of a real estate agent. I received information from her in the mail stating that she could sell our house within a particular range and that she did! She gave great advice on how to stage or home and worked with us with regards to showing our home when we had people staying in our house. Whenever I had issues or concerns about our property should would have people there checking it out for us. We had a very frustrating close and she was my advocate following up with the escrow company and pushing them to get their tasks done. Throughout the closing process she always took my calls and followed up on the issues in a very timely manner. I highly recommend utilizing her for any of your real estate needs.
We had a very short listing to sale time and I am as pleased with her this time as I was in the beginning.
She was professional, knowledgeable, detail-oriented, and a solid communicator. She understands the area and the market extremely well. She handled a lot of the coordination and even offered to do a final walk-through when we were not available to do so. She was always quick to respond to my many emails, text messages, and phone calls. I would certainly recommend Rachael to anyone buying or selling property in Big Bear.
She was thorough, efficient, so knowledgeable and quick to respond to our many questions. We appreciated her taking the time to get a good idea of our wants and preferences for buying a home. She exceeded our expectations!
Rachael is great at pointing out the bad and the good about each home we considered buying, making us aware of local laws, city guidelines, and zoning. Rachael spent hours with us looking at different homes, discussing opportunities, and helping us keep our focus. I would highly recommend Rachael, weather you need to buy or sell!
She was attentive, transparent, effective and most important, responsive…everything you can pray for in a real estate person. She also knew the area extremely well and has since been able to recommend several other highly rated people in the area that we needed to do some work on our home.
!! She helped us with the sale of one home in the Moonridge area and then the purchase of another home as well. Very connected with the markets and we felt she was always looking out for our best interests.
That was a DREAM come true moment for us when she brought the keys to us. My wife and I looking for vacation home in a Big Bear area for many years, we tried other real estate agencies before, but no luck! Because of Rachael's toughness it happened this time , right from the beginning when we were trying to express our past experience she said " No Problem! I will find one it for you" And she did it. We are so happy and want to thank to Rachael Smith again and looking forward to buy another cabin through her guidance in a near future.
Smith was such an amazing help with our purchase in Big Bear. I really appreciate your honesty and for always answering our calls and questions. Thank you.
Ricardo Suarez, 260 Leonard Lane.
I was well informed on each and every turn of the sale. She was very pleasant whenever we spoke. I would not hesitate to do business with her again if I returned to Big Bear.
It was an absolute pleasure dealing with her from start to finish. She found us exactly what we were looking for and we couldn’t be happier. We highly recommended her and her team.
From listing to closing escrow took less than 6 weeks! Rachael always got back to us quickly, held our hand when we had worries, and celebrated with us when the house sold. It was a pleasure to work with her and we highly recommend her to others looking to sell!
Trying to find someone to deal with four owners felt a bit daunting but Rachael proved to be the right choice. She is experienced, very knowledgeable of the area and overall market. She helped us greatly with advice on increasing curb appeal, interior staging and I was so pleased with the photos taken that showed the cuteness and charm of our little place for prospective buyers to see. She is very hands-on and helped us with referrals for a few “fix-it” items that were necessary. I like her weekly email updates on what’s happening as well as other specific emails or phone calls to address matters about our listing. We had a frustrating escrow experience and she offered honest, upfront advice on how to navigate that experience. She took charge to engage with the escrow company, which then resulted in a successful close. If you’re looking for someone who is competent, experienced and thorough from beginning to end, then we highly recommend Rachael to you.
She is professional, flexible and promptly responds to clients' questions and requests. We were very impressed with her real estate knowledge and experience.
Calmly and professionally she took care of every detail. Rachael is GOLD!
First, when we bought our Big Bear house, Rachael was very instrumental in our decision to buy the house and then had it listed with Airbnb.com after the purchase. She was very friendly, knowledgeable and very professional. She helped us navigate the intricate world of buying a house in Big Bear. When it was time to sell the same house 3 years later, she was there to help us out and gave us great inputs on the how's and the why's of selling the property and guided us in the negotiations to get top dollars for our sale. She is very reliable, trustworthy and you can count on her to work with you every step of the way.
I would highly recommend working with her on any real estate transaction. She knows her market well and can see the value of any property beyond the local comps
We just closed a vacation home in Big Bear, which was actually our first property purchase, and Rachael was a wonderful guide, collaborator, and repository of knowledge throughout the process. Big Bear is COMPETITIVE and the market is hot right now. Rachael was realistic. She listened to our needs and then immediately jumped into action, coordinating on-market offers but also finding off-market opportunities to fit our budget -- all while warning us away from properties that *seemed* like they might work for us but that in hindsight would have been nightmares. She hustled every step of the way, was completely responsive, and most important we always felt like we were getting the benefit of her deep knowledge of the market and the area without any trace of icky salesmanship. She's just good people who's PHENOMENAL at what she does, which is absolutely the word on the street and how we came to find her. Rest assured when we're ready for our next place Rachael will be repping us.
She helped us every step of the way through our purchase and sale of our home. We are not the easiest clients, and she was attentive and helpful through it all. Highly recommend her services!
We started our search on Zillow.com. One of the cabins that first appealed to us was Rachael's listing. After our initial contact, Rachel worked with us non-stop until we found the exact cabin we had been dreaming about; private, on a large lot with lots of space and a garage for our toys. Not only did Rachel find us our dream cabin, but we got it at a steal. Thanks to her due diligence and hard work, we bought a large beautiful cabin on more than an acre with a three-car garage for way under market. The day after we closed, Rachel had another client that wanted to give us $200,000 over our purchase price for the same cabin. Rachel is innovative in her thinking and will go the extra mile to ensure you get what you are dreaming about. We are still in contact with Rachel for all things Big Bear; restaurants, contractors, housekeepers- you name it- she has the answer. A very bright young lady with success written all over her and we are honored to call her our friend.
She knows the area and real estate business very well. You will get answers to your questions quickly. We bought this as our vacation/short term rental house, and she gave us great advice and introduced good services and contacts for our needs. We highly recommend utilizing her for any of your real estate needs.
She was our buyer's agent when we bought our vacation home in Big Bear and our seller's agent when we decided to sell that same home four years later. Buying and selling real estate can be nerve-wracking but Rachael is always calm and poised. We knew that if we called, texted or emailed her she would get back to us as soon as possible. She even took care of a small problem after the house closed escrow and all monies had been exchanged. We wouldn't hesitate to call upon Rachael if we should ever again buy property in the Big Bear Valley
It was unique and not a fit for just anyone. You found us a buyer and the whole process went smoothly.
No question about it. We had a very complicated transaction that involved issues with the title, liens on the property, potential foreclosure of the home, and on and on. Rachael guided us every step of the way and helped the entire escrow process run as smoothly as possible. I recommend her to anyone I know looking to buy in Big Bear!
She is extremely well Informed and knows the market in Big Bear as well as anyone in the area.
She is very knowledgeable in the local market and the Mountain Unique team is very easy to work with. We are usually much quicker to decide on rental properties and she was very patient, thorough, and responsive. We ended up with a beautiful home on the north shore that was very different than our initial search terms and included some complicated repair negotiations, but she was unfazed. We love it and it was the perfect solution for us.
She kept the transaction moving forward even through a difficult situation which helped ease my concerns. If I ever thought of reinvesting in this area, Rachael would be the first person I'd call.
She's effective, transparent and highly knowledgeable about the local market whether representing buyers or sellers - plus great insight from her experience managing rental properties.
We were able to accomplish this by taking an initial trip up to do a half-day tour with her so she can get a good idea of what we're looking for. From there, she sent us listings that she thought would be good for us and provided detailed video tours. Her and her team managed everything seamlessly once we decided to move forward
At one time she helped me look for 6 months, and then we changed our mind. She said no problem! So over a year later, she helped me find an awesome cabin off the beaten path that our family will enjoy for years!!
Even on short notice, Rachael will do her best to accommodate my needs. Definitely a class act. I wouldn't hesitate to recommend Rachael.