Compass Testimonials

Tell Us Your Story

Rachael was a pro all the way through!

Ricardo Suarez, 260 Leonard Lane.

Ricardo Suarez

My sisters and I had decided to sell of our family cabin; four of us co-own the property.

Trying to find someone to deal with four owners felt a bit daunting but Rachael proved to be the right choice. She is experienced, very knowledgeable of the area and overall market. She helped us greatly with advice on increasing curb appeal, interior staging and I was so pleased with the photos taken that showed the cuteness and charm of our little place for prospective buyers to see. She is very hands-on and helped us with referrals for a few “fix-it” items that were necessary. I like her weekly email updates on what’s happening as well as other specific emails or phone calls to address matters about our listing. We had a frustrating escrow experience and she offered honest, upfront advice on how to navigate that experience. She took charge to engage with the escrow company, which then resulted in a successful close. If you’re looking for someone who is competent, experienced and thorough from beginning to end, then we highly recommend Rachael to you.


I can't say enough about Rachael.

We just closed a vacation home in Big Bear, which was actually our first property purchase, and Rachael was a wonderful guide, collaborator, and repository of knowledge throughout the process. Big Bear is COMPETITIVE and the market is hot right now. Rachael was realistic. She listened to our needs and then immediately jumped into action, coordinating on-market offers but also finding off-market opportunities to fit our budget -- all while warning us away from properties that *seemed* like they might work for us but that in hindsight would have been nightmares. She hustled every step of the way, was completely responsive, and most important we always felt like we were getting the benefit of her deep knowledge of the market and the area without any trace of icky salesmanship. She's just good people who's PHENOMENAL at what she does, which is absolutely the word on the street and how we came to find her. Rest assured when we're ready for our next place Rachael will be repping us.

Greg N

We are happy we were able to work with Rachael.

She knows the area and real estate business very well. You will get answers to your questions quickly. We bought this as our vacation/short term rental house, and she gave us great advice and introduced good services and contacts for our needs. We highly recommend utilizing her for any of your real estate needs.


Rachael was fantastic to work with when purchasing our new home in Big Bear.

She was professional, knowledgeable, detail-oriented, and a solid communicator. She understands the area and the market extremely well. She handled a lot of the coordination and even offered to do a final walk-through when we were not available to do so. She was always quick to respond to my many emails, text messages, and phone calls. I would certainly recommend Rachael to anyone buying or selling property in Big Bear.

Sean H

Rachael is just the best!

No question about it. We had a very complicated transaction that involved issues with the title, liens on the property, potential foreclosure of the home, and on and on. Rachael guided us every step of the way and helped the entire escrow process run as smoothly as possible. I recommend her to anyone I know looking to buy in Big Bear!

Natalie T

Working with Rachael has been a pleasure.

This is the first time I have sold a home that I was not currently living in Selling it during a pandemic and living out of state was made simple and stressless working with Rachael. Rachael is very knowledgeable about real estate and the market in Big Bear/surrounding area. We set a price I was happy with that was reasonable and my home got multiple competing offers and sold above asking price. During the contract negotiations Rachael was very thorough and made sure that I understood and even advised changing language to make sure there would be no misunderstanding. I would highly recommend using Rachael for all you real estate needs.


Rachael Smith sold me my home in Big Bear City 3 1/2 years ago and when I decided to sell it to buy a house in Chattanooga, TN she was the first person I thought of and asked her to list it.

We had a very short listing to sale time and I am as pleased with her this time as I was in the beginning.


Rachael is a great agent, highly recommend


Rachael has been always very responsive to our needs and she has been a great negotiator, always ensuring that we got the best deal.

Rachael is great at pointing out the bad and the good about each home we considered buying, making us aware of local laws, city guidelines, and zoning. Rachael spent hours with us looking at different homes, discussing opportunities, and helping us keep our focus. I would highly recommend Rachael, weather you need to buy or sell!


Rachael is wonderful.

She Navigated us through our real estate fears and looked after our best interest at all times. She is the most honest straight forward agent we have ever met. She sold our house fast and for well above what we were initially expecting.


I can't thank enough to Rachael Smith from SoCal Resorts and her team for helping us to find our dream home in a Big Bear Lake.

That was a DREAM come true moment for us when she brought the keys to us. My wife and I looking for vacation home in a Big Bear area for many years, we tried other real estate agencies before, but no luck! Because of Rachael's toughness it happened this time , right from the beginning when we were trying to express our past experience she said " No Problem! I will find one it for you" And she did it. We are so happy and want to thank to Rachael Smith again and looking forward to buy another cabin through her guidance in a near future.

Sumbat Torosyan 447 Crane

Racheal helped us buy our home away from home in Big Bear.

It was an absolute pleasure dealing with her from start to finish. She found us exactly what we were looking for and we couldn’t be happier. We highly recommended her and her team.


Rachael was very professional.

She went above and beyond all of expectations. She was always available to answer any questions or show us any listing we were interested in viewing. Rachel is a very hard worker and made our home buying experience extremely easy and enjoyable.


We couldn't have asked for anything more.

Calmly and professionally she took care of every detail. Rachael is GOLD!

Ergin Kuke

Rachael was a great agent and I would highly recommend her to anyone considering selling a property.

She kept the transaction moving forward even through a difficult situation which helped ease my concerns. If I ever thought of reinvesting in this area, Rachael would be the first person I'd call.

Jerry V

I would highly recommend our agent, Rachael Smith to anyone looking to purchase in Big Bear.

She is very knowledgeable in the local market and the Mountain Unique team is very easy to work with. We are usually much quicker to decide on rental properties and she was very patient, thorough, and responsive. We ended up with a beautiful home on the north shore that was very different than our initial search terms and included some complicated repair negotiations, but she was unfazed. We love it and it was the perfect solution for us.


Rachael was such a joy to work with.

We had some issues regarding the property and she was always there to help. Having to deal with 2 different sellers and personalities was not easy. Thanks again for all your help.

Kathy and Tibor

When we decided to sell our Big Bear house, I recalled a friend's recommendation of realtor and Rachael quickly replied and set things in motion.

She's effective, transparent and highly knowledgeable about the local market whether representing buyers or sellers - plus great insight from her experience managing rental properties.

Tawny B

Working with Rachael was so smooth.

She was thorough, efficient, so knowledgeable and quick to respond to our many questions. We appreciated her taking the time to get a good idea of our wants and preferences for buying a home. She exceeded our expectations!

Ben and Megan S

Rachael was super knowledgeable and always quick to respond!

She helped us every step of the way through our purchase and sale of our home. We are not the easiest clients, and she was attentive and helpful through it all. Highly recommend her services!

Rachel F.

Working with Rachael has been amazing!

She has gone above and beyond what would be considered normal part of a real estate agent. I received information from her in the mail stating that she could sell our house within a particular range and that she did! She gave great advice on how to stage or home and worked with us with regards to showing our home when we had people staying in our house. Whenever I had issues or concerns about our property should would have people there checking it out for us. We had a very frustrating close and she was my advocate following up with the escrow company and pushing them to get their tasks done. Throughout the closing process she always took my calls and followed up on the issues in a very timely manner. I highly recommend utilizing her for any of your real estate needs.

Janet H

I will recommend Rachael to all my family and friends!

At one time she helped me look for 6 months, and then we changed our mind. She said no problem! So over a year later, she helped me find an awesome cabin off the beaten path that our family will enjoy for years!!


Rachael is very professional and easy to work with.

I would highly recommend working with her on any real estate transaction. She knows her market well and can see the value of any property beyond the local comps


Rachael is the best realtor I've worked with over the past 40 yrs.

She is extremely well Informed and knows the market in Big Bear as well as anyone in the area.


All I had to do was

Docusign Matt Smith

Thank you, Rachael, for working diligently to help us sell our tiny cabin.

It was unique and not a fit for just anyone. You found us a buyer and the whole process went smoothly.


Rachael helped us bought and sold our big bear lake cabin.

She knows big bear area very well and is very responsible person. She is a great agent, highly recommend.


Rachael was able to help my business partner and I buy a property remotely and helped us closed a place that exceeded our expectations with our budget.

We were able to accomplish this by taking an initial trip up to do a half-day tour with her so she can get a good idea of what we're looking for. From there, she sent us listings that she thought would be good for us and provided detailed video tours. Her and her team managed everything seamlessly once we decided to move forward


We highly recommend Rachael if you would like to buy a property in Big Bear.

She is professional, flexible and promptly responds to clients' questions and requests. We were very impressed with her real estate knowledge and experience.


We felt so lucky to have found Rachael for our realtor.

She was exactly what we were looking for. Great experience from our first meeting to the close of escrow and beyond!

Season E

We had been thinking of buying a second home in Big Bear for sometime.

We started our search on One of the cabins that first appealed to us was Rachael's listing. After our initial contact, Rachel worked with us non-stop until we found the exact cabin we had been dreaming about; private, on a large lot with lots of space and a garage for our toys. Not only did Rachel find us our dream cabin, but we got it at a steal. Thanks to her due diligence and hard work, we bought a large beautiful cabin on more than an acre with a three-car garage for way under market. The day after we closed, Rachel had another client that wanted to give us $200,000 over our purchase price for the same cabin. Rachel is innovative in her thinking and will go the extra mile to ensure you get what you are dreaming about. We are still in contact with Rachel for all things Big Bear; restaurants, contractors, housekeepers- you name it- she has the answer. A very bright young lady with success written all over her and we are honored to call her our friend.


My experience with Rachael has been fantastic.

Even on short notice, Rachael will do her best to accommodate my needs. Definitely a class act. I wouldn't hesitate to recommend Rachael.


We weren't sure how selling a house in the middle of a pandemic might work, but Rachael made the whole process very easy.

From listing to closing escrow took less than 6 weeks! Rachael always got back to us quickly, held our hand when we had worries, and celebrated with us when the house sold. It was a pleasure to work with her and we highly recommend her to others looking to sell!


We have two very positive experiences with Rachael.

First, when we bought our Big Bear house, Rachael was very instrumental in our decision to buy the house and then had it listed with after the purchase. She was very friendly, knowledgeable and very professional. She helped us navigate the intricate world of buying a house in Big Bear. When it was time to sell the same house 3 years later, she was there to help us out and gave us great inputs on the how's and the why's of selling the property and guided us in the negotiations to get top dollars for our sale. She is very reliable, trustworthy and you can count on her to work with you every step of the way.

Gerry D

Rachael helped my wife and I find a great cabin in Big Bear.

She is extremely knowledgeable of the local market and she was also very helpful throughout the entire process. She was always available to answer our questions and meet with us to show us many properties. Rachael made the real estate buying experience a pleasure, and I would highly recommend her to anyone considering buying or selling a home in Big Bear!



Smith was such an amazing help with our purchase in Big Bear. I really appreciate your honesty and for always answering our calls and questions. Thank you.


Rachael is reliable, prompt, and cheerful.

She was our buyer's agent when we bought our vacation home in Big Bear and our seller's agent when we decided to sell that same home four years later. Buying and selling real estate can be nerve-wracking but Rachael is always calm and poised. We knew that if we called, texted or emailed her she would get back to us as soon as possible. She even took care of a small problem after the house closed escrow and all monies had been exchanged. We wouldn't hesitate to call upon Rachael if we should ever again buy property in the Big Bear Valley


If you need a realtor in/around Big Bear, then you must use Rachael!

!! She helped us with the sale of one home in the Moonridge area and then the purchase of another home as well. Very connected with the markets and we felt she was always looking out for our best interests.

Stephen B

We had the opportunity to purchase a piece of property in the Big Bear area and had the great fortune to have Rachael Smith orchestrate our purchase.

She was attentive, transparent, effective and most important, responsive…everything you can pray for in a real estate person. She also knew the area extremely well and has since been able to recommend several other highly rated people in the area that we needed to do some work on our home.

Chris Ground 0 Fawntrail

Rachael out performed my expectations on all levels.

I was well informed on each and every turn of the sale. She was very pleasant whenever we spoke. I would not hesitate to do business with her again if I returned to Big Bear.

Eric G
Reviews on Zillow
Average Rating
"I met Rachael in 2020, she was the listing agent on one of the cabins I was interested in. From the very first time I met her there was an instant connection! I looked at cabins with her for 3-4 months, sometimes 10+ in a day. She was fun, outgoing, always had a positive attitude and a smile on her face though out my long journey of searching for my perfect cabin. Racing from one cabin to the next, I thought I was in the Indi 500 trying to keep up with her....LMAO ROTF. But on the serious side, she was AMAZING! She always made me feel special and at home. She was with me though out my entire process. I would definitely recommend her to everyone!"
5 /5.0
by crlchrisluna
"Choosing Rachel Smith with Compass Real Estate was a great decision and would highly recommend her services. After vetting several agents we decided to put our trust in Rachel. Rachel is very familiar with Big Bear and surrounding communities and current market trends. Our cabin had been used as a rental for several years and required repairs. Rachel was extremely helpful. Quick to respond to questions and concerns, recommending painters, handyman, cleaning service, etc. in addition communicating with Rachel was a breeze and quick to respond to any questions or concerns. Rachel made the sale of our cabin a breeze from opening to closing. Thank you Rachel!!!"
5 /5.0
by nancystime1
"I can't say enough about Rachael. She is the best real-estate agent that we've ever worked with. We first met Rachael in 2009 when we were looking to by a cabin. Every month Rachael would send me listing and finally in January 2020 we found the perfect cabin for us and we bought it. She is very honest and transparent. She was with us through the whole buying process. She made us feel like we were getting the family treatment. We consider a friend and our fist choice when we have a real estate question. We'll definitely go back to her when we're ready to upgrade."
5 /5.0
by ccarrasco2013
"Rachael helped us bought and sold our big bear lake cabin. She knows big bear area very well and is very responsible person. She is a great agent, highly recommend."
5 /5.0
by Peisheng Hu
"Rachael is a source of information. She is intelligent and knowledgeable in her field and in her market. If she doesn’t know something, she will find out for you. She’s always helpful. I trust her, and her advice. I’m glad to have had her as my agent. But now I’m keeping her as a contact for life. I would refer and recommend Rachael to anyone with questions about real estate, investing, or about Big Bear!"
5 /5.0
by meowdeng
"If you are looking for someone just as if not more motivated to sell your home as we were look no further! Rachael is in our opinion the Best realtor on the mountain. Because she really pays attention to details and has the technological knowledge to really propell your property above the others. We recommend her to everyone. Good luck . And did I mention top dollar for your sale. This girl will not stop until you get what you want. ??????"
5 /5.0
by brandi92840
"Rachael was a great agent. She is still helping us after we have purchased our house. She is very knowledgeable about the area and how things work in big bear. I highly recommend her if you are looking for a great agent."
5 /5.0
by brendabray777
"I was so glad to be referred to Rachael after being ghosted by the first realtor I was working with. She was extremely personable, and creative, which is so important in a market as hot as Big Bear has been while we were searching for our home. I'd definitely recommend her to anyone."
5 /5.0
by howes jeanette
"Rachael was the BEST realtor, we are so glad we found her!! She helped us secure our dream cabin in the woods and helped us get our offer accepted in a very HOT MARKET. Her team was always available to answer any questions/concerns we may have had. Rachael is a dream to work with and we recommend her all the time to people!"
5 /5.0
by Monique Davalos
"Rachael was a dream to work with. First of all, she sold our home within hours of listing it, and at a higher price than any of the comparable properties in the area. She had been recommended by a brilliant woman who knows more about Big Bear than almost anyone, and Rachael still exceeded our hopes and expectations. She is a pleasure to work with, both detailed and personable. She is also one of the most well-read and well-rounded characters you are likely to meet, and at the top of her game as a realtor. We couldn't recommend her more highly."
5 /5.0
by david22080
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